Banking

& Business Writing Skills

Moving ahead in your career with first-class communication and business writing skills

1st - 2nd December 2016 Kuala Lumpur, Malaysia

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Workshop Overview:

To communicate effectively with other people, not only we need to be self-aware, but also know the impact of our style on other people. We need to use a range of skills in different situations based on different personalities. This highly practical course helps delegates to understand their strength and develop their own communication and business writing style through many group exercises and interactive content.

Why You Should Attend?

This interactive course focuses on all aspects of communication and business writing. You will learn about assertiveness, self-awareness, empathy, confidence, body language, questioning styles, emotional intelligence and many related topics regarding communication. You will also learn the art of effective writing, creating clear and effective emails, gain confidence in preparing powerful presentations and learning the art to successful report writing. The course is full of exercises to give you a hands-on experience on mastering the art of communication and business writing.

Who Should Attend?

This workshop is ideal for positions below:

·         Executive Pas

·         Office Managers

·         Executive Secretaries

·         Personal Assistants

·         Executive Assistants

·         Confidential Secretaries

·         Senior and Junior Secretaries

·         Administrative Assistants

Major Benefits of Attending:

ü  Learn the different styles of communication and what benefits each type provides

ü  How to ask the right questions at the right time

ü  Understand the causes misunderstanding

ü  How you can minimise misunderstanding

ü  How to use active listening to gain rapport and commitment

ü  How to get what you want and stay friends

ü  How to be assertive

ü  How to ask repeatedly until you get to the core part of issues

ü  How to provide feedback to others such as your team members, your colleagues or those managed by you

ü  Learn how to read people through their body language and understand their motives better

ü  How to use systematic methods to evaluate what you know about yourself and what you know about others. Use this knowledge to communicate more effectively with others and also learn which areas you need to expand on or get other people to help you on

ü  Improve your presentation skills

ü  Ensure clear, concise and effective writing skills

Enquiry & Registration

For Further Details on our world class Trainers Profile, Daily Agenda & Registration:

Please email terrance@gf-intl.net with subject code 'ECBWS-KL' for full agenda and speaker's profile.