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Becoming a Successful Manager

 

Fees : RM 1,580.00 (HRDF Claimable)

 - Course fee includes 4 tea breaks (morning and afternoon), 2 lunch, course material, certificate of attendance and door gift. 

 

Date           : 4 & 5 Dec 2013           : Dorsett Regency Hotel, KL

 

Promotion : 3 + 1 Registration (Register 3, 1 Free seat!)

Get an EARLY BIRD DISCOUNT amount to RM 100.00 prior to registration and payment 2 weeks prior to training - REGISTER NOW!

Introduction

 

This program is suitable for individuals who are newly promoted as a manager, but feels not "up to the job".  In most cases they were very effective in their previous role, but then struggle when they enter the management arena. 

 

Promotion to become a Manager is often based on functional expertise and success, and yet management is a discipline that has its own approach which demands the training and development of the people moving into it.  The transition from lower position to a management role can often be the greatest challenge in an individual's career.  To succeed in management requires a breadth of understanding across the different functions of a manager. 

Acquire all the necessary skills through this 2 days program!

 

Practical books that inspire

• Self-Management and Personal Effectiveness

• How to achieve your personal goals in life and at work

• Making Meetings Work

• How to prepare and run a meeting to get the result you want

• Managing Individual Performance

• A systematic, seven-step approach to enhancing employee performance and results

• Effective Problem-Solving

• How to understand the process and practice it successfully

• Staying Ahead at Work

• How to develop a winning portfolio of work skills and attitudes

 

Contents

Understanding Management

• Are you a manager?
• Managing or supervising?
• What do managers do?
• Balancing management
• Weighing up the options
• Recognizing management styles
• Choosing a management style
• Case studies – an introduction
• Management tips
• Action points

 

Managing Workloads

• Managing time
• Being effective and efficient
• Assessing effectiveness
• Assessing importance and urgency
• Scheduling and Priority 
• Avoiding stress
• Understanding delegation
• Delegating properly
• Management tips
• Action points

 

Managing Meetings

• Making meetings successful
• Setting agendas
• You’re in Charge Now!
• Gaining participation
• Taking minutes
• Management tips
• Action points

 

Managing Your Team

• Understanding leadership
• Motivating others
• Working as a team
• Setting objectives
• Case study
• Management tips
• Action points

 

Managing Staff

• Defining who and what you want
• Advertising
• Short listing applicants
• Avoiding discrimination
• Interviewing
• Inducting new employees
• Training people
• Management tips
• Action points

 

Managing People Problems

• Appraising staff
• Handling grievances
• Questions and answers
• Dealing with performance problems
• Dispensing discipline
• Counseling people
• Case study
• Management tips
• Action points

 

Managing Change

• Understanding change
• Handling change
• Resisting change
• Managing resistance to change
• Case study
• Management tips
• Action points

 

Managing Problems and Making Decisions

• Looking at problems and decisions
• Defining problems or issues
• Gathering information
• Creating options
• Evaluating options and making decisions
• Implementing, following up, evaluating
• Management tips
• Action points

 

 Managing Resources & Standards

• Managing Resources
• Managing health and safety at work
• Understanding employment law
• Case study
• Management tips
• Action points

 

Managing Your Career

• Understanding management qualifications
• Management tips

 

Facilitator – Mr. RajKumar

“Creating Impact through Innovation”

• CEO of Cleverbridge & Group of Companies
• M.SC (HRD), B.Econs (Hons), Adventure Learning (Aus)
• Certified Trainer (PPT, Aus) and Certified TTT (PSMB)
• Book Author & International Writer
• Performance Turn Around & Teambuilding Specialist

 

As trainer, he has been in the field of corporate development for the last 17 years. Management, People & Productivity Development is the crucial part of his consulting work. To date he has delivered more than 150 courses, that benefits more than 5,000 people.

 

Raj Kumar’s working experience span from Executive to Chief Executive of a public listed company. He has experience in Manufacturing, Property Development, Education and Management Consulting. He was already a Chief Executive at the age of 31, managing profitability and people of various levels.

 

As a person who focuses on full brain development, he is popularly known for these courses:

• KPI & Performance Turn Around
• Creative Sales Techniques
• Time Management & Priority Setting
• New Managers Development
• Leadership Development
• EQ & People Management Skills
• Results Based Team Building – with ROI Measurement

 

Just to name few of his BIG Brands that use his services  – Petronas, SHELL, Bank Negara, Hong Leong , IJN, MAKNA, Maybank, IBM, PNB, Prime Minister Department, National Panasonic, UMW, Telekom, Tenaga Nasional, MISC Shipping, Nippon Paint, SKF Bearing, Public Bank, NAZA Group, KIA Motor.

 

Throughout all his training and consulting work, he challenges participants to move from their comfort to development zone. As such, he stress a lot on Thinking Out of Box and Innovation

  

Ms. Christine Vaz (B.BA, UKM), ATM-B

• Certified NLP Practitioner
• Certified Master Class Trainer

 

Christine Vaz is the founder of Beacon Training Consultants, a soft-skill training provider, since 2001. She is a certified Neuro Linguistic Programming (NLP) practitioner, a certified Master Class trainer and a PSMB(HRDF)- approved trainer. Christine is also certified in Vocational Education and Training (Level 3) from the Selangor Human Resource Development Centre (SHRDC) in conjunction with Box Hill College of Tafe Victoria, Australia and is currently pursuing her level 4 in the same qualification . Christine is also the Master Trainer for both John P. Kotter’s ‘Leading Bold Change’ program and Inside Innovation in South East Asia

 

To date, Christine has trained no less than 11,000 participants and clocked in more than 111,000 hours of training. She trains in Malaysia, Singapore, Hong Kong, Thailand and Vietnam. As a specialist in workplace communication and a frequently-sought-after consultant to numerous public-listed, MNC and SMI companies, Christine regularly conducts public & in-house programs in positive work attitude, people management, coaching and mentoring, interpersonal communication, facilitation skills, team building & presentation skills and other related skills.

 

Often described as dynamic and fun, Christine aims to “make a positive difference” in every participant that crosses her path. Her previous experience in the banking industry, coupled with her corporate know-how gained  from various management positions in the service industry for the last decade, have provided a formidable foundation for her current capacity as a consultant and trainer.

 

Christine’s natural aptitude for understanding people & her ability to articulate at the personal level are derived from over 5 years of face-to-face psychological counseling experience. She actively incorporates the psychological principles of behavioral modification into her training programs. Christine also actively integrates competency-based training approaches into her sessions, resulting in practical and performance-oriented learning for adults.

 

Between 2002 and 2006, Christine was the advisor and supervisor to over 40 social projects by participants of the Graduate Re-skilling Scheme and Industrial Skill Enhancement Program at  the Selangor Human Resource Development Centre. These projects successfully facilitated the character building and personal growth of more than 500 participants throughout this 4-year period. In addition to that, Christine also created and pioneered the first Group Entrepreneur Game, at the same centre, which was aimed at nurturing a resilient, disciplined and resourceful workforce for the future. And to top it all, she played a pivotal role in the development of more than 50% of the soft skill programs taught in the programs mentioned above.

 

Christine’s ability to manage work teams came to the fore in her previous role as a change-agent in one of the leading multi-national banks in Malaysia.  Her skill in people-management and especially, her propensity for harnessing the talents of a myriad of people, ranging from consultants and higher management to the non-managerial staff, resulted in the successful development of the bank’s first staff sales & service tracking system.  Other notable achievements which showcased Christine’s flair at dealing with people include her adeptness in the organizing of road shows & the arrangement of customer retention programs by synergizing with merchants to create a more enjoyable & rewarding experience for the bank’s customers.

 

Christine is passionate about grooming the next generation and women to achieve success and their fullest potentials, and she strongly believes that this can be best attained though the continuous improvement and efficient application of powerful and life-altering people skills.

 

For more details : Click Here

 

Our services cover:

• Public Courses  in KL, Selangor, JB & Penang
• Inhouse / Tailor made program can be designed for participants within same organization
• 1 to 1 or 1 to Group Coaching Session
• Management Meeting or Convention Program
• Teambuilding – Various Group & Level

 

Speak to Gideon Yeoh / Ravi to book a seat!

Call for inhouse proposal:

Tel         : 03-3343 2180 / 013- 345 2180

Email     : manager.club2020@gmail.com

 

Clerical Development Program

- Confirm Training

 

Fees : RM 1,380.00

 - Course fee includes 4 tea breaks (morning and afternoon), 2 lunch, course material, certificate of attendance and door gift 

 

Date          : 18 & 19 December 2013        : Dorsett Regency, KL

 

Promotion : 3 + 1 Registration (Register 3, 1 Free seat!)

Get an EARLY BIRD DISCOUNT amount to RM 100.00 prior to registration and payment 2 weeks prior to training - REGISTER NOW!

 

Introduction

Successful Clerical Skills are without question one of the most important administrative skills needed. It is often at the top of the list of requirements when it comes to recruiting administrative support staff. In reality, the demanding nature of job and instructions coming from all directions can often challenge the credibility of all office administrative staff.

 

Successful Office Skills Training is designed to provide the essential practical skills to ensure high quality delivery of office functions by administrative assistants and clerks.

 

Learning Objectives

1. Participants managing personal change to be responsible for their choices, attitude and behavior.
2. Recognize the importance of Personal Quality at the Workplace through demonstrating a positive work attitude, to understand how they fit into the big picture, what their role and responsibilities are and what improvements they need to work on.
3. Specify the various ways they can contribute to their unit and hence to the overall company.
4. How to improve interpersonal relationships through awareness of the communication behavioral styles, profile and analyze their own style to identify strengths and weaknesses and develop a Self-Improvement Action Plan.
5. Enhancing overall effectiveness and productivity so as to be an asset to the company

 

Training Contents

 

Looking Your Best for Work

• Feeling Good About Yourself
• First Impressions
•  Personal Grooming

 

The importance of goal setting

• Using your planner

 

The Importance of setting up workplace to produce comfort and efficiency

• Positioning of desk and equipment
• Setting up work station
• Proper posture

 

Organizational Skills

• What to do first thing in the morning
• Messy desk – getting organized
• Proper filing

 

Telephone Skills

• Develop proper phone skills for speaking to a potential customer
• Develop proper phone skills when at work
• Taking phone messages
• Handling your customers and clients

 

Productivity and Quality on the Job

• Identify problem with doing a job as fast as you can
• Identify problem with doing a job slowly, but perfectly
• Identify what a person can do to increase productivity and quality

 

Social Skills in the Workplace

• Accepting instruction
• Explaining a problem to a supervisor
• Asking for help
• Accepting feedback
• Providing constructive criticism
• Complementing and accepting a compliment

 

Maintaining a Positive Attitude

• Understand the importance of having a good attitude on the job
•  Getting along with your co-workers
• Conflict resolution
• Communication skills
• Employer expectations

 

Time Management

• Set goals and establish priorities

 

 Time Management

• Set goals and establish priorities

 

Trainer/Facilitator

 

Ms. Rashidah Binti Robani

  

Rashidah began her career in 1985 as a bank officer of a commercial bank. She became the Head of Counter Services and later promoted to Assistant Branch Manager of one of the bank’s southern branches, overseeing the overall banking operations and administration.

 

In October 1995, Rashidah joined a telecommunication company, attached to the Customer Services division.  She started as a Team Leader and later chosen to be a trainer for the contact centre staff. During the consolidation of the Customer Services department of two telcos by Accenture, Rashidah was appointed as Acting Head, HR and Training where she was responsible for the entire hiring process and training for customer services.  Upon completion of the consolidation exercise, Rashidah then became an Assistant Head, Human Performance, Customer Quality Centre before joining the Training and Development team of the Group’s Human Resource and Administration division. Among many of the accomplishments during her tenure, Rashidah has represented Customer Services division on its reporting to the top management; appointed as the company’s Internal Trainer by the Director of Human Resources; Chairperson of a domestic enquiry; led the “Experience Customer Interaction” training for top management team; implemented cross training among fixed and mobile services consultants and spokesperson during visits by external parties.

 

Rashidah was also the Head of Training for three other companies involved in business process outsourcing and an NGO providing health services, overseeing the overall training functions. During her 4 years with the NGO, she was the Working Committee Chairperson of its annual scientific meeting.  Rashidah was also the Master of Ceremony for company’s events.

 

Rashidah obtained her Certificate in Training Practice by Chartered Institute of Personnel and Development, UK in 2007 and Competency Certification by Selangor Human Resource Development Centre in conjunction with Box Hill College of Tafe, Australia in 1999 for Competency Based Training for Trainers. She has also attended the Professional Aerobic Instructor Course by Bodypower Fitness Centre and Academy in 2011.

 

Rashidah holds an Advanced Diploma in Business Administration (Transport) and Degree in Law from Universiti  Teknologi Mara. Currently she is in her final semester of Masters in Education, Teaching English as a Second Language.

 

 

Selaine Lim Shok Ling

• Certified English Language & Communication Skills Trainer cum Author

 

Selaine Lim is a Certified Trainer by Pembangunan Sumber Manusia Berhad (PSMB), graduated with Master of Education (English Studies) in Sheffield Hallam University and Bachelor of Education (TESOL). She has been conducting English Language and Communication Skills Training for more 10 years. She is an author for Grup Karangkraf Sdn. Bhd. who writes creatively “Speak Good English” to be sold thousands of copies monthly nationwide. With her good leadership skills, she has been selected as a Vice President Public Relations of Malaysia Institute of Management Kuala Lumpur Toastmasters Club. She appeared on TV2 for Hello On Two, TV3, Bernama to be a specialist in discussing The Importance of English Language and Communication Skills. She has been a judge in Peace Debating Competition among 60 universities in ASEAN countries. She has valuable experience in teaching English Language to foreigners from Japan, Taiwan, Indonesia, India, Myanmar, Vietnam and China.

 

In 2005 and 2012, Selaine Lim was voted as an Excellent Woman by Mingguan Wanita. Selaine Lim was interviewed by Mingguan Wanita and Harian Metro from 2007 to 2008. She has won Project and Table Topics Speaker from Speakwell, Metro and Promuda Toastmasters Club in Kuala Lumpur. In 2006, she achieved Advanced Toastmasters Bronze (ATMB) from Toastmasters International. Clients who have been benefited from these programmes customized for their environment are Unit Pidato Pemuda UMNO, Pemuda UMNO Cheras, Bernama, Malaysian Press Institute, MATTA Academy, KL Star Rail Sdn. Bhd., Department of Statistics Malaysia, Jabatan Kemajuan Masyarakat, KPMG, Hong Leong Bank, OCS Courier Services, Institut Terjemahan Buku Malaysia, UDA, local universities, colleges, Courier Services Companies, Travel Agencies, Banking, Press, Telecommunication Companies, Associations and Institutes in Malaysia.

 

Her perfection in translation has awarded her to be a Certified Translator by Institut Terjemahan Buku Malaysia. She has been a columnist for Utusan Online and Utusan Newspaper. She was a Corporate Communication Columnist on Dewan Masyarakat from 2005 to 2007. Her passion in bilingual writing has resulted when she won the third prize of essay writing on Dewan Siswa in 1997, Dewan Kosmik, Dewan Masyarakat and The Sun newspaper. She was awarded as a slogan winner by Shiseido, Bella, Nutri-Beauty and Gervene. She has successfully changed people’s life because she assisted them in pursuing their goal.

 

For more details : Click Here! 

 

---

 

Our services cover:

1.       Public Courses in KL, Selangor, JB & Penang

2.       Inhouse / Tailor made program can be designed for participants within same organization.

3.       1 to 1 or 1 to Group Coaching Session

4.       Management Meeting or Convention Program

5.       Teambuilding – Various Group & Level

 

Speak to Gideon Yeoh / Ravi / Azrol to book a seat! 

Call to book a seat / for inhouse proposal:

Tel        : 03-3343 2180 & 013- 345 2180

Email     : secretary.club2010@gmail.com

Venha aproveitar o Mercado 0800, site de anuncios por regiao, simples, facil e sem custo.
Algumas das vantagens do Mercado 0800:
- Importacao das qualificacoes de suas vendas feitas no Mercado Livre (Nao precisa comecar novamente, se voce ja possui uma boa reputacao, traga ela pra ca :) )
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- Redes sociais sao uma otima ferramenta de divulgacao, o Mercado 0800 e integrado a elas.
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Venha conhecer


PS: Email sem caracteres especiais e acentuacao.

Developing Leadership & People Skills for Managers & Executives

 

 Fees : RM 1,580.00 (HRDF Claimable)

 - Course fee includes 2 tea breaks (morning and afternoon), a lunch, course material and certificate of attendance 

Date : 4 & 5 Dec 2013           : Park Royal, KL

 

Promotion : 3 + 1 Registration (Register 3, 1 Free seat!)

Get an EARLY BIRD DISCOUNT amount to RM 100.00 prior to registration and payment 2 weeks prior to training - REGISTER NOW!

 

Introduction

 

Leading teams effectively is crucial to achieve organizational goals. In the current knowledge and competitive era managers are not only pressured to manage and achieve objectives but also to lead their team.  They need to inspire their team members to be more creative and innovative to excel.

 

Using coaching as a tool is beneficial for leaders to increase creativity and innovativeness in organization. Coaching also increases the level of respect and trust between leaders and followers

 

Training Objectives

Upon completion of the program, participants will be able to:

1. Understand how and when the various leadership traits and styles evolved
2. Distinguish the difference between Managing and Leading (The Art & Science)
3. Understand and apply leadership competencies
4. Identify followers platforms and apply appropriate leadership styles
5. Relate leadership styles to development stages of teams and followers
6. Identify 4 stages of empowerment and apply effective empowerment strategies
7. Discover tools to create a positive and inspiring work place environment
8. Understand and apply 10 Characteristics of ‘Servant-Leadership’
9. Understand what is coaching and its role in the leadership development framework
10. Know the benefits of using coaching as a tool for leaders
11. Understand various coaching models leaders can use
12. Discover and understand  coaching competencies
13. Apply coaching techniques to lead effectively

 

Who Should Attend

 

Supervisors, Executives & Managers

                                                                                            

Methodology

 

Interactive presentations, Individual perception inventory, group review & reflection, experiential activities, role play, case studies, team presentation and multi-media presentation

 

Training Contents

 

 Part 1 - Leadership Development

1. The various leadership traits and styles evolved
2. Difference between Managing and Leading (The Art & Science) 
3. Leadership competencies
4. Leadership styles

 

Part 2 - Team Dynamic

1. Relationship leadership styles to development stages of teams and followers
2. Four (4) stages of empowerment and effective empowerment strategies
3. Tools to create a positive and inspiring work place environment
4. Ten (10) Characteristics of ‘Servant-Leadership’
5. Managing Team
6. Team Motivation & Mindset

 

Part 3 - Managing Results

1. Managing Productivity & Results
2. Performance Management Issues
3. Understanding To Coaching
4. Coaching Role In The Leadership Development Framework
5. Benefits Of Coaching Initiatives
6. The Competencies Of An Effective Coach
7. Coaching techniques to lead effectively

 

Facilitator – Mr. Daniel Wong

• Member of Malaysian Institute of Management
• Certified Professional Trainer, MIM
• Certified Master NLP Practitioner, NFNLP USA
• MBA (General) University of Hull, UK
• Council of Engineering Institutions (UK) Part I and II
• Associate Member of Institute of Electrical Engineers, UK
• Graduate Member of Institute of Engineers, Malaysia
• ISO Standardization Internal Auditor
• NLP Trainer the Trainer Certification, NFNLP

 

Daniel has more than 26 years experience in the corporate world, out of which 11 years has been spent on coaching and training: teaching Management and Leadership Skills, Communication Skills and Negotiation Skills - training Companies and individuals on Sales and Marketing, Course Consulting, Neuro-Linguistic Programming (“NLP”) and Sub-conscious Learning Skills. And in the process, continually coaching and motivating all his students, staffs and associates to learn, grow and expand their personal paradigms and horizons.

 

He also has extensive marketing and sales experience; from selling single course programs to education franchise businesses; as well as single pieces of equipment right-up to multi-million US dollar projects for more than 15 years. In his last major corporate appointment as Assistant General Manager of GEC (UK), Mahkota Technologies, where he was fully in-charge of both local and regional sales for his Division, he successfully managed over 15 different products and systems, with an annual turnover of RM60 million, for both the domestic and regional markets.

 

He is an engineer by profession and has completed his professional engineering degree, the Council of Engineering Institutions, UK. Part I and II within 2 years, one year short of the normal period of 3 years.  As such he was awarded: Excellent Performance Award in the Professional degree. Positions held in the various multi-nationals corporate companies include from a young installation/service engineer to department manager and general manager of a leading MNC. Currently, he is a Certified Professional Trainer with the Malaysian Institute of Management (MIM) and Cambridge ICT.  He is also a Certified Master NLP Practitioner of the National Federation of Neuro-Linguistic Psychology, USA.

 

He also specializes in Effective Communication and Negotiation Skills, Management and Leadership Skills, Sales training applying NLP and Subconscious Learning in order to accelerate adult learning. His other specialties include Functional and Instructional English for the Workplace, Effective English for Front-liners, Writing Skills, Presentation skills and Engaging Dialogue.

 

Daniel recognizes the great potential within each individual participant and he believes in making a difference in their learning through his personalized, demonstrative, practical and dynamic approach to make training an enjoyable and valuable experience.  His passion for training stems from his innate desire to empower all those individuals who are keen to seek knowledge, wisdom and self improvement; so that they can be the person they need to be to have what they want.

 

Facilitator – Mr. RajKumar

“Creating Impact through Innovation”

• CEO of Cleverbridge & Group of Companies
• M.SC (HRD), B.Econs (Hons), Adventure Learning (Aus)
• Certified Trainer (PPT, Aus) and Certified TTT (PSMB)
• Book Author & International Writer
• Performance Turn Around & Teambuilding Specialist

 

As trainer, he has been in the field of corporate development for the last 17 years. Management, People & Productivity Development is the crucial part of his consulting work. To date he has delivered more than 150 courses, that benefits more than 5,000 people.

 

Raj Kumar’s working experience span from Executive to Chief Executive of a public listed company. He has experience in Manufacturing, Property Development, Education and Management Consulting. He was already a Chief Executive at the age of 31, managing profitability and people of various levels.

 

As a person who focuses on full brain development, he is popularly known for these courses:

• KPI & Performance Turn Around
• Creative Sales Techniques
• Time Management & Priority Setting
• New Managers Development
• Leadership Development
• EQ & People Management Skills
• Results Based Team Building – with ROI Measurement

 

Just to name few of his BIG Brands that use his services  – Petronas, SHELL, Bank Negara, Hong Leong , IJN, MAKNA, Maybank, IBM, PNB, Prime Minister Department, National Panasonic, UMW, Telekom, Tenaga Nasional, MISC Shipping, Nippon Paint, SKF Bearing, Public Bank, NAZA Group, KIA Motor.

 

Throughout all his training and consulting work, he challenges participants to move from their comfort to development zone. As such, he stress a lot on Thinking Out of Box and Innovation

 

For more details : Click Here

---

 

 

Our services cover:

1. Public Courses  in KL, Selangor, JB & Penang
2. Inhouse / Tailor made program can be designed for participants within same organization.
3. 1 to 1 or 1 to Group Coaching Session
4. Management Meeting or Convention Program
5. Teambuilding – Various Group & Level

 

Speak to Gideon Yeoh / Ravi to book a seat! 

Call for inhouse proposal:

Tel         : 03-3343 2180/013- 345 2180

Email     : manager.club2020@gmail.com

 

Successful Office Skills for Administrative Assistants & Clerks

 

Fees : RM 1,380.00

 - Course fee includes 2 tea breaks (morning and afternoon), a lunch, course material and certificate of attendance 

 

Date            : 18 & 19 November 2013        : Dorsett Regency, KL

 

Promotion   : 3 + 1 Registration (Register 3, 1 Free seat!)

Get an EARLY BIRD DISCOUNT amount to RM 100.00 prior to registration 1 week prior to training - REGISTER NOW!

 

Introduction

Successful Office Skills are without question one of the most important administrative skills needed. It is often at the top of the list of requirements when it comes to recruiting administrative support staff. In reality, the demanding nature of job and instructions coming from all directions can often challenge the credibility of all office administrative staff.

Successful Office Skills Training is designed to provide the essential practical skills to ensure high quality delivery of office functions by administrative assistants and clerks.

 

Learning Objectives

• Participants managing personal change to be responsible for their choices, attitude and behavior.
• Recognize the importance of Personal Quality at the Workplace through demonstrating a positive work attitude, to understand how they fit into the big picture, what their role and responsibilities are and what improvements they need  to work on.
• Specify the various ways they can contribute to their unit and hence to the overall company.
• How to improve interpersonal relationships through awareness of the communication behavioral styles, profile and analyze their own style to identify strengths and weaknesses and develop a Self-Improvement Action Plan.
• Enhancing overall effectiveness and productivity so as to be an asset to the company

 

Training Coverage

 

Day One

 

Looking Your Best for Work

• Feeling Good About Yourself
• First Impressions
• Personal Grooming

 

The Importance of Goal Setting

• Using your planner

 

The Importance of setting up workplace to produce comfort and efficiency

• Positioning of desk and equipment
• Setting up work station
• Proper posture

 

Organizational Skills

• What to do first thing in the morning
• Messy desk – getting organized
• Proper filing

 

Telephone Skills

• Develop proper phone skills for speaking to a potential customer
• Develop proper phone skills when at work
• Taking phone messages
• Handling your customers and clients

 

Day Two

 

Productivity and Quality on the Job

• Identify problem with doing a job as fast as you can
• Identify problem with doing a job slowly, but perfectly
• Identify what a person can do to increase productivity and quality

 

Social Skills in the Workplace

• Accepting instruction
• Explaining a problem to a supervisor
• Asking for help
• Accepting feedback
• Providing constructive criticism
• Complementing and accepting a compliment

 

Maintaining a Positive Attitude

• Understand the importance of having a good attitude on the job
• Getting along with your co-workers
• Conflict resolution
• Communication skills
• Employer expectations

 

Time Management

• Set goals and establish priorities

 

 Trainer/Facilitator

 

Ms. Rashidah Binti Robani

Rashidah began her career in 1985 as a bank officer of a commercial bank. She became the Head of Counter Services and later promoted to Assistant Branch Manager of one of the bank’s southern branches, overseeing the overall banking operations and administration.

 

In October 1995, Rashidah joined a telecommunication company, attached to the Customer Services division.  She started as a Team Leader and later chosen to be a trainer for the contact centre staff. During the consolidation of the Customer Services department of two telcos by Accenture, Rashidah was appointed as Acting Head, HR and Training where she was responsible for the entire hiring process and training for customer services.  Upon completion of the consolidation exercise, Rashidah then became an Assistant Head, Human Performance, Customer Quality Centre before joining the Training and Development team of the Group’s Human Resource and Administration division. Among many of the accomplishments during her tenure, Rashidah has represented Customer Services division on its reporting to the top management; appointed as the company’s Internal Trainer by the Director of Human Resources; Chairperson of a domestic enquiry; led the “Experience Customer Interaction” training for top management team; implemented cross training among fixed and mobile services consultants and spokesperson during visits by external parties.

 

Rashidah was also the Head of Training for three other companies involved in business process outsourcing and an NGO providing health services, overseeing the overall training functions. During her 4 years with the NGO, she was the Working Committee Chairperson of its annual scientific meeting. Rashidah was also the Master of Ceremony for company’s events.

 

Rashidah obtained her Certificate in Training Practice by Chartered Institute of Personnel and Development, UK in 2007 and Competency Certification by Selangor Human Resource Development Centre in conjunction with Box Hill College of Tafe, Australia in 1999 for Competency Based Training for Trainers. She has also attended the Professional Aerobic Instructor Course by Bodypower Fitness Centre and Academy in 2011.

 

Rashidah holds an Advanced Diploma in Business Administration (Transport) and Degree in Law from Universiti  Teknologi Mara. Currently she is in her final semester of Masters in Education, Teaching English as a Second Language.

Selaine Lim Shok Ling

• Certified English Language & Communication Skills Trainer cum Author

 

Selaine Lim is a Certified Trainer by Pembangunan Sumber Manusia Berhad (PSMB), graduated with Master of Education (English Studies) in Sheffield Hallam University and Bachelor of Education (TESOL). She has been conducting English Language and Communication Skills Training for more 10 years. She is an author for Grup Karangkraf Sdn. Bhd. who writes creatively “Speak Good English” to be sold thousands of copies monthly nationwide. With her good leadership skills, she has been selected as a Vice President Public Relations of Malaysia Institute of Management Kuala Lumpur Toastmasters Club. She appeared on TV2 for Hello On Two, TV3, Bernama to be a specialist in discussing The Importance of English Language and Communication Skills. She has been a judge in Peace Debating Competition among 60 universities in ASEAN countries. She has valuable experience in teaching English Language to foreigners from Japan, Taiwan, Indonesia, India, Myanmar, Vietnam and China.

 

In 2005 and 2012, Selaine Lim was voted as an Excellent Woman by Mingguan Wanita. Selaine Lim was interviewed by Mingguan Wanita and Harian Metro from 2007 to 2008. She has won Project and Table Topics Speaker from Speakwell, Metro and Promuda Toastmasters Club in Kuala Lumpur. In 2006, she achieved Advanced Toastmasters Bronze (ATMB) from Toastmasters International. Clients who have been benefited from these programmes customized for their environment are Unit Pidato Pemuda UMNO, Pemuda UMNO Cheras, Bernama, Malaysian Press Institute, MATTA Academy, KL Star Rail Sdn. Bhd., Department of Statistics Malaysia, Jabatan Kemajuan Masyarakat, KPMG, Hong Leong Bank, OCS Courier Services, Institut Terjemahan Buku Malaysia, UDA, local universities, colleges, Courier Services Companies, Travel Agencies, Banking, Press, Telecommunication Companies, Associations and Institutes in Malaysia.

 

Her perfection in translation has awarded her to be a Certified Translator by Institut Terjemahan Buku Malaysia. She has been a columnist for Utusan Online and Utusan Newspaper. She was a Corporate Communication Columnist on Dewan Masyarakat from 2005 to 2007. Her passion in bilingual writing has resulted when she won the third prize of essay writing on Dewan Siswa in 1997, Dewan Kosmik, Dewan Masyarakat and The Sun newspaper. She was awarded as a slogan winner by Shiseido, Bella, Nutri-Beauty and Gervene. She has successfully changed people’s life because she assisted them in pursuing their goal.

 

For more details : Click Here!

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Our services cover:

1.       Public Courses in KL, Selangor, JB & Penang

2.       Inhouse / Tailor made program can be designed for participants within same organization.

3.       1 to 1 or 1 to Group Coaching Session

4.       Management Meeting or Convention Program

5.       Teambuilding – Various Group & Level

 

Speak to Gideon Yeoh Ravi to book a seat! 

Call to book a seat / for inhouse proposal:

Tel         : 03-3343 2180 or 013- 345 2180

Email     : secretary.club2010@gmail.com

 

You can Advertise Your Website on Adwords Pay Rs.900 & Get Rs. 2,500 Advertisement

 

We also provide bing Vouchers & Facebook Vouchers. We Provide Web designing & SEO Services also.

 

 

Call us Anytime @ 08586875020 / 9136075049

 

SKYPE ID speakmeme

 

Gtalk id bestboydelhi@gmail.com

 

Email id ceo@speakmeme.com

 

official site www.speakmeme.com

 

Contact Person Dharmendra K Gupta

 

 

Read, Analyze & Interpret Financial Statements 

Date:   16 & 17 Dec 2013 - Park Royal Hotel, Kuala Lumpur

Fees: RM1,500.00 (HRDF CLAIMABLE)

- Course fee includes 2 tea breaks (morning and afternoon), a lunch, course material and certificate of attendance

“The ability to read, analyze and interpret financial data in the financial statements of an entity is no longer consider an advantage but rather the inability to do so is consider a serious handicap.”

These financial summaries of a business entity’s operation and position served as key documents in evaluation of relationship between the entity and its many stakeholders. Such relationships may include investing, business partnership, credit assessment, etc.

 

TRAINING OBJECTIVE

• To provide an understanding of financial information and their importance in managing business activities.
• This includes providing a framework for managers and executives to undertake evaluation of financial information to enhance their decision making effectiveness

WHO SHOULD ATTEND

• Managing Directors/ CEO
• Accountants
• Financial Controllers
• Accounts/ Finance Managers/ Executives
• Admin Executives
• Personnel istration Managers/ Managers/ Executives
• HR Managers/ Executives
• Entrepreneurs

METHODOLOGY

Interactive Lectures plus hands-on approach & Case Study

TRAINING CONTENT

Company Financial Reporting Requirement

Types of business organisations

·         Accounting for limited companies

·         The classification of assets, liabilities and equity in financial reporting

·         Measuring and reporting financial performance and financial position of limited companies

·         Measuring and reporting cash flows of limited companies

·         Introduction to company financial reporting requirements in Malaysia

·         Overview of a company annual report

The Balance Sheet

• Assets, their valuation and their disclosure
• Liabilities, their recognition and their disclosure
• Shares
• Reserves, their creation and their disclosure

The Income Statement                                                                                                                                                  

 Revenue, when they can be recognized and their impact

• Expenses, their impact on actual profits and taxes
• Taxes and Financing costs
• Profits and what they mean

The Cash Flow Statement

• Operating activities, what it really mean
• Financing activities, their impact on the business
• Investing activities and the future

Other Statement

• Illustration

Financial Analysis

• The demand for financial analysis
• Creative accounting and what it means
• Sources of information
• Accounting Standards in Malaysia
• Tools of analysis
• Horizontal Analysis
• Net tangible assets
• Intangible Assets and its creation
• Case Study

Ratios

• Financial Ratio
• Limitation of Ratios Analysis
• Power of Ratio Analysis
• Profitability Ratios
• Liquidity Ratios
• Leverage ratios
• Earnings per share
• PE ratio
• Case Study

Other Sources of Information

• Industry reports
• Trade journals and the press
• Past reports
• Notes to the accounts
• Case study

 Predicting Corporate Failure Distinguish between Business risk and Financial Risk

• Examine Common Reasons For Business Failure
• Discuss The Importance Of A Business Plan
• Examine The Importance Of A Cash Flow Management
• Case Study

* Case Study of an unlisted company

 

TRAINER PROFILE

Mr. Winson Han CA (M) CA (NZ) B COM

Mr. Winson Han is a Chartered Accountant by profession and has over 30 years of experience having served in various roles as practicing accountant, company secretary, financial controller and management consultant.

Mr Han is actively involved in conducting public and in-house seminars in financial analysis, financial planning & budgeting, cost management, and credit and collections for clients like Sime Darby, TNB, TM, RHB Bank, Ambank Group, MIA, MIM, CIMA, FMM, PNB etc over the years. He was the principal facilitator for “Financial Analysis and Valuation”, a core paper for a post graduate diploma in applied finance and investment awarded by FINSIA, Australia.

Mr. Han holds a degree in commerce from New Zealand and is a member of the New Zealand Institute of Chartered Accountants, Malaysian Institute of Accountants and Malaysian Association of Company Secretaries.

He is the Managing Consultant of Arrow Consulting Team Sdn Bhd, a company that focuses on assisting SMEs to better manage their businesses through an integrated process covering strategic planning; tactical design, planning and implementation; and monitoring, review and analysis

Contacts us at 019 – 624 2180 / 03 – 3343 2180 for telephone discussion or appointment or drop us emails at hrdskills09@gmail.com

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Rush for earlybird discount!

Our Special Package for Clients Attending Our Public Courses

Our services cover:

1.         Public Courses in KL, Selangor, JB & Penang

2.       Inhouse / Tailor made program can be designed for participants within same organization.

3.       1 to 1 or 1 to Group Coaching Session

4.        Management Meeting or Convention Program

5.       Teambuilding – Various Group & Level

 

 Contact our: Customer Service Representatives Ravi / Irene / Azrol for Registration.

HRDSKILLS 

Tel: 03-3343 2180 / 019- 624 2180

Email: hrdskills09@gmail.com

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Shipping & Malaysian Customs Procedures and Requirements 

 Date: 4 & 5 Dec 2013 – Holiday Inn Glenmarie, Shah Alam

Training Fees: RM1, 380.00 (inclusive materials, meals & certificate)

Training Objectives:

• Understanding the Import & Export Procedure & Documentation
• Understanding Shipping documentation
• Gain knowledge On International Trade Terms
• Understand the various Steps of Import / export procedures
• Understand  Customs claim procedures
• Understand the Role of Customs Department
• Knowing Malaysian Customs Procedures, Regulation and Legal Provisions.
• Understand the process involved in Import / Export
• Understand the Facilities  & Incentives accorded by the Royal Malaysian Customs
• Learning More About World Trade Organisation Customs Valuation System.

WHO SHOULD  ATTEND  

This course is specially designed for those who are involved in:

• Import/Export/Shipping Operations
• Freight Forwarding  Personnel
• Purchasing & Supply Chain Managers
• Freight Forwarders / Transporters / Hauliers
• Operation and Logistics
• Manufacturing Executives
• Finance  And Administration
• Sales And Marketing
• Trade Documentation

• Shipping Agents
• Transporting

Methodologies:

• Lectures, Group Discussion & Workshop Activities / Video Presentation

 

TRAINING CONTENT

 Day One

1. Introduction                                                                                     

• International Business  and  Import & Export (definitions)

 

2. Movement of goods

• Road /Rail /Sea / Air / Pipeline / Conveyor

3. Haulage

• Inland  & International– Road ,Rail  & Rail (land bridge)

4. Role of Freight Forwarder in international business

• Freight Forwarder vs. Shipping agent

5. Export Documentation

• Commercial and Government documents
• Financial, Transportation and Insurance documents

6. Dangerous Goods

• Handling Hazardous Material

 

Day Two

7. Import

• Reasons for importation of goods
• How to import from overseas
• Sourcing for supplies
• Negotiation with oversea suppliers
• Assessment of supplier’s Business Standing
• Filling of Customs Documentation
• Import documentation  and Import Delivery Procedure

 8. Incoterms 2010

 9. Customs Procedure & Documentation

• Role of Customs and Organisation
• Customs Law and Regulation
• Customs – Taxation system
• Customs Import and Export procedure & documentation
• Customs Facilitation- Refund & Drawbacks
• Customs classification procedures
• Facilities under AFTA
• Various Facilities accorded by Customs

 

 TRAINER PROFILE

Mr. Perumal

Perumal Munusamy PMP,AMN,PJK.   B.Econs, LL.B, CMILT (UK), Dip.System Analysis

Mr.Perumal is a retired Deputy State Director of Customs, Selangor. Currently, he is a Customs Consultant and Lecturer for CILT programmes and other logistics institutions. He joined Royal Malaysian Customs in 1973 as a superintendant and worked at various divisions of the Department and held various positions. During the tenure of Service, he acquired experiences from the following Divisions:

• Customs Division (Import & Export)
• Internal Tax Division (Sales Tax, Service Tax & Excise Duties)
• Preventive Division (State preventive & Special Squad HQ)
• Customs Computer Division.

Perumal worked at various places such as Subang Airport, Johore Customs, Ipoh Inland Station, Customs HQ and Port Klang Customs. At Port Klang he headed the Import, Free Zone Division and Internal Tax division and then finally retired as Deputy State Director of Customs, Selangor.

He had attended several seminars, courses and workshops pertaining to Customs matters at Thailand, Singapore, Hong Kong, Taiwan, Japan, Korea, Brussels, Switzerland, England and also at Canada. He was also responsible for the successful implementation of Customs

 

TRAINER PROFILE

Mr. Raja Shaharuddin Bin Raja Hamzah

Raja Shaharuddin bin Raja Hamzah, A.S.A, FCILT (UK), CERT SHIPPING BUSINESS (JAPAN)

YM.Raja Shaharuddin had been a Part-Time Lecturer in UCSI University from 2007 until 2011. He taught in Transport Economics and Law of Carriage for the B.A (Hons) Degree and in Import and Export Management, Port Management and Inventory Management  for the Masters Degree.

 

He had previously conducted short courses in a number of topics including Inventory and Warehousing, Procurement, Transportation and other Logistics related subjects for the Open University Malaysia and also conducted courses for the “Certificate of Shipping” and “Handling of Dangerous Goods” for the Federation of Malaysian Manufacturers.

 

 He had also conducted a three week course for the Management Trainees for the Port of Tanjung Pelepas in 2002. His part-time teaching experience span a period of three decades, starting wayback in 1977 at the then ITM Shah Alam. He started his career in the Klang Port Authority in 1967 and remained in the organization after a series of promotions, his last appointment being the Assistant General Manager of KPA in 1991 and as Head of Special Projects for the Klang Port Management until 1995.

 

He is on the Panel of Lecturers of FFM  and he conducts Courses on Inventory Management, Import & Export, Licensed Manufacturing Warehouse, Procurement Management and related Logistics Topics for Comfori Sdn Bhd.

 

For Complete Course details visit: http://www.votstech.com

Contacts us at 019-624 2180 / 03 – 3343 2180 for telephone discussion or appointment or drop us emails at vots.tech@gmail.com

 

---

 

Rush for earlybird discount!

Our Special Package for Clients Attending Our Public Courses

Our services cover:

1.         Public Courses in KL, Selangor, JB & Penang

2.       Inhouse / Tailor made program can be designed for participants within same organization.

3.       1 to 1 or 1 to Group Coaching Session

4.        Management Meeting or Convention Program

5.       Teambuilding – Various Group & Level

 

 Contact our: Customer Service Representatives for Registration

Vellant  Operation Technological Consultant (VOTS) 

Tel: 03-3343 2180 & 019- 624 2180 – Kuala Lumpur & Selangor

Fax : 03-3341 9180

Email : vots.tech@gmail.com

 

Anti-SPAM Policy Disclaimer:

Please accept our apologies if you have no intention to receive such message & it is not welcomed. Send us a reply with “Remove” heading in the subject to unsubscribe & not to receive future e-mail from us. We will remove your email from our