Banking

Successful Office Skills for Administrative Assistants & Clerks

 

Fees : RM 1,380.00

 - Course fee includes 2 tea breaks (morning and afternoon), a lunch, course material and certificate of attendance 

 

Date            : 18 & 19 November 2013        : Dorsett Regency, KL

 

Promotion   : 3 + 1 Registration (Register 3, 1 Free seat!)

Get an EARLY BIRD DISCOUNT amount to RM 100.00 prior to registration 1 week prior to training - REGISTER NOW!

 

Introduction

Successful Office Skills are without question one of the most important administrative skills needed. It is often at the top of the list of requirements when it comes to recruiting administrative support staff. In reality, the demanding nature of job and instructions coming from all directions can often challenge the credibility of all office administrative staff.

Successful Office Skills Training is designed to provide the essential practical skills to ensure high quality delivery of office functions by administrative assistants and clerks.

 

Learning Objectives

• Participants managing personal change to be responsible for their choices, attitude and behavior.
• Recognize the importance of Personal Quality at the Workplace through demonstrating a positive work attitude, to understand how they fit into the big picture, what their role and responsibilities are and what improvements they need  to work on.
• Specify the various ways they can contribute to their unit and hence to the overall company.
• How to improve interpersonal relationships through awareness of the communication behavioral styles, profile and analyze their own style to identify strengths and weaknesses and develop a Self-Improvement Action Plan.
• Enhancing overall effectiveness and productivity so as to be an asset to the company

 

Training Coverage

 

Day One

 

Looking Your Best for Work

• Feeling Good About Yourself
• First Impressions
• Personal Grooming

 

The Importance of Goal Setting

• Using your planner

 

The Importance of setting up workplace to produce comfort and efficiency

• Positioning of desk and equipment
• Setting up work station
• Proper posture

 

Organizational Skills

• What to do first thing in the morning
• Messy desk – getting organized
• Proper filing

 

Telephone Skills

• Develop proper phone skills for speaking to a potential customer
• Develop proper phone skills when at work
• Taking phone messages
• Handling your customers and clients

 

Day Two

 

Productivity and Quality on the Job

• Identify problem with doing a job as fast as you can
• Identify problem with doing a job slowly, but perfectly
• Identify what a person can do to increase productivity and quality

 

Social Skills in the Workplace

• Accepting instruction
• Explaining a problem to a supervisor
• Asking for help
• Accepting feedback
• Providing constructive criticism
• Complementing and accepting a compliment

 

Maintaining a Positive Attitude

• Understand the importance of having a good attitude on the job
• Getting along with your co-workers
• Conflict resolution
• Communication skills
• Employer expectations

 

Time Management

• Set goals and establish priorities

 

 Trainer/Facilitator

 

Ms. Rashidah Binti Robani

Rashidah began her career in 1985 as a bank officer of a commercial bank. She became the Head of Counter Services and later promoted to Assistant Branch Manager of one of the bank’s southern branches, overseeing the overall banking operations and administration.

 

In October 1995, Rashidah joined a telecommunication company, attached to the Customer Services division.  She started as a Team Leader and later chosen to be a trainer for the contact centre staff. During the consolidation of the Customer Services department of two telcos by Accenture, Rashidah was appointed as Acting Head, HR and Training where she was responsible for the entire hiring process and training for customer services.  Upon completion of the consolidation exercise, Rashidah then became an Assistant Head, Human Performance, Customer Quality Centre before joining the Training and Development team of the Group’s Human Resource and Administration division. Among many of the accomplishments during her tenure, Rashidah has represented Customer Services division on its reporting to the top management; appointed as the company’s Internal Trainer by the Director of Human Resources; Chairperson of a domestic enquiry; led the “Experience Customer Interaction” training for top management team; implemented cross training among fixed and mobile services consultants and spokesperson during visits by external parties.

 

Rashidah was also the Head of Training for three other companies involved in business process outsourcing and an NGO providing health services, overseeing the overall training functions. During her 4 years with the NGO, she was the Working Committee Chairperson of its annual scientific meeting. Rashidah was also the Master of Ceremony for company’s events.

 

Rashidah obtained her Certificate in Training Practice by Chartered Institute of Personnel and Development, UK in 2007 and Competency Certification by Selangor Human Resource Development Centre in conjunction with Box Hill College of Tafe, Australia in 1999 for Competency Based Training for Trainers. She has also attended the Professional Aerobic Instructor Course by Bodypower Fitness Centre and Academy in 2011.

 

Rashidah holds an Advanced Diploma in Business Administration (Transport) and Degree in Law from Universiti  Teknologi Mara. Currently she is in her final semester of Masters in Education, Teaching English as a Second Language.

Selaine Lim Shok Ling

• Certified English Language & Communication Skills Trainer cum Author

 

Selaine Lim is a Certified Trainer by Pembangunan Sumber Manusia Berhad (PSMB), graduated with Master of Education (English Studies) in Sheffield Hallam University and Bachelor of Education (TESOL). She has been conducting English Language and Communication Skills Training for more 10 years. She is an author for Grup Karangkraf Sdn. Bhd. who writes creatively “Speak Good English” to be sold thousands of copies monthly nationwide. With her good leadership skills, she has been selected as a Vice President Public Relations of Malaysia Institute of Management Kuala Lumpur Toastmasters Club. She appeared on TV2 for Hello On Two, TV3, Bernama to be a specialist in discussing The Importance of English Language and Communication Skills. She has been a judge in Peace Debating Competition among 60 universities in ASEAN countries. She has valuable experience in teaching English Language to foreigners from Japan, Taiwan, Indonesia, India, Myanmar, Vietnam and China.

 

In 2005 and 2012, Selaine Lim was voted as an Excellent Woman by Mingguan Wanita. Selaine Lim was interviewed by Mingguan Wanita and Harian Metro from 2007 to 2008. She has won Project and Table Topics Speaker from Speakwell, Metro and Promuda Toastmasters Club in Kuala Lumpur. In 2006, she achieved Advanced Toastmasters Bronze (ATMB) from Toastmasters International. Clients who have been benefited from these programmes customized for their environment are Unit Pidato Pemuda UMNO, Pemuda UMNO Cheras, Bernama, Malaysian Press Institute, MATTA Academy, KL Star Rail Sdn. Bhd., Department of Statistics Malaysia, Jabatan Kemajuan Masyarakat, KPMG, Hong Leong Bank, OCS Courier Services, Institut Terjemahan Buku Malaysia, UDA, local universities, colleges, Courier Services Companies, Travel Agencies, Banking, Press, Telecommunication Companies, Associations and Institutes in Malaysia.

 

Her perfection in translation has awarded her to be a Certified Translator by Institut Terjemahan Buku Malaysia. She has been a columnist for Utusan Online and Utusan Newspaper. She was a Corporate Communication Columnist on Dewan Masyarakat from 2005 to 2007. Her passion in bilingual writing has resulted when she won the third prize of essay writing on Dewan Siswa in 1997, Dewan Kosmik, Dewan Masyarakat and The Sun newspaper. She was awarded as a slogan winner by Shiseido, Bella, Nutri-Beauty and Gervene. She has successfully changed people’s life because she assisted them in pursuing their goal.

 

For more details : Click Here!

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Our services cover:

1.       Public Courses in KL, Selangor, JB & Penang

2.       Inhouse / Tailor made program can be designed for participants within same organization.

3.       1 to 1 or 1 to Group Coaching Session

4.       Management Meeting or Convention Program

5.       Teambuilding – Various Group & Level

 

Speak to Gideon Yeoh Ravi to book a seat! 

Call to book a seat / for inhouse proposal:

Tel         : 03-3343 2180 or 013- 345 2180

Email     : secretary.club2010@gmail.com