Banking

Becoming a Successful Manager

Fees : RM 1,580.00 (HRDF Claimable)

 - Course fee includes 4 tea breaks (morning and afternoon), 2 lunch, course material, certificate of attendance and door gift. 

Date           : 4 & 5 Dec 2013           : Dorsett Regency Hotel, KL

Promotion : 3 + 1 Registration (Register 3, 1 Free seat!)

Get an EARLY BIRD DISCOUNT amount to RM 100.00 prior to registration and payment 2 weeks prior to training - REGISTER NOW!

Introduction

This program is suitable for individuals who are newly promoted as a manager, but feels not "up to the job".  In most cases they were very effective in their previous role, but then struggle when they enter the management arena. 

Promotion to become a Manager is often based on functional expertise and success, and yet management is a discipline that has its own approach which demands the training and development of the people moving into it.  The transition from lower position to a management role can often be the greatest challenge in an individual's career.  To succeed in management requires a breadth of understanding across the different functions of a manager. 

Acquire all the necessary skills through this 2 days program!

Practical books that inspire

• Self-Management and Personal Effectiveness

• How to achieve your personal goals in life and at work

• Making Meetings Work

• How to prepare and run a meeting to get the result you want

• Managing Individual Performance

• A systematic, seven-step approach to enhancing employee performance and results

• Effective Problem-Solving

• How to understand the process and practice it successfully

• Staying Ahead at Work

• How to develop a winning portfolio of work skills and attitudes

Contents

Understanding Management

• Are you a manager?
• Managing or supervising?
• What do managers do?
• Balancing management
• Weighing up the options
• Recognizing management styles
• Choosing a management style
• Case studies – an introduction
• Management tips
• Action points

Managing Workloads

• Managing time
• Being effective and efficient
• Assessing effectiveness
• Assessing importance and urgency
• Scheduling and Priority 
• Avoiding stress
• Understanding delegation
• Delegating properly
• Management tips
• Action points

Managing Meetings

• Making meetings successful
• Setting agendas
• You’re in Charge Now!
• Gaining participation
• Taking minutes
• Management tips
• Action points

Managing Your Team

• Understanding leadership
• Motivating others
• Working as a team
• Setting objectives
• Case study
• Management tips
• Action points

Managing Staff

• Defining who and what you want
• Advertising
• Short listing applicants
• Avoiding discrimination
• Interviewing
• Inducting new employees
• Training people
• Management tips
• Action points

Managing People Problems

• Appraising staff
• Handling grievances
• Questions and answers
• Dealing with performance problems
• Dispensing discipline
• Counseling people
• Case study
• Management tips
• Action points

Managing Change

• Understanding change
• Handling change
• Resisting change
• Managing resistance to change
• Case study
• Management tips
• Action points

Managing Problems and Making Decisions

• Looking at problems and decisions
• Defining problems or issues
• Gathering information
• Creating options
• Evaluating options and making decisions
• Implementing, following up, evaluating
• Management tips
• Action points

 Managing Resources & Standards

• Managing Resources
• Managing health and safety at work
• Understanding employment law
• Case study
• Management tips
• Action points

Managing Your Career

• Understanding management qualifications
• Management tips

Facilitator – Mr. RajKumar

“Creating Impact through Innovation”

• CEO of Cleverbridge & Group of Companies
• M.SC (HRD), B.Econs (Hons), Adventure Learning (Aus)
• Certified Trainer (PPT, Aus) and Certified TTT (PSMB)
• Book Author & International Writer
• Performance Turn Around & Teambuilding Specialist

As trainer, he has been in the field of corporate development for the last 17 years. Management, People & Productivity Development is the crucial part of his consulting work. To date he has delivered more than 150 courses, that benefits more than 5,000 people.

Raj Kumar’s working experience span from Executive to Chief Executive of a public listed company. He has experience in Manufacturing, Property Development, Education and Management Consulting. He was already a Chief Executive at the age of 31, managing profitability and people of various levels.

As a person who focuses on full brain development, he is popularly known for these courses:

• KPI & Performance Turn Around
• Creative Sales Techniques
• Time Management & Priority Setting
• New Managers Development
• Leadership Development
• EQ & People Management Skills
• Results Based Team Building – with ROI Measurement

Just to name few of his BIG Brands that use his services  – Petronas, SHELL, Bank Negara, Hong Leong , IJN, MAKNA, Maybank, IBM, PNB, Prime Minister Department, National Panasonic, UMW, Telekom, Tenaga Nasional, MISC Shipping, Nippon Paint, SKF Bearing, Public Bank, NAZA Group, KIA Motor.

Throughout all his training and consulting work, he challenges participants to move from their comfort to development zone. As such, he stress a lot on Thinking Out of Box and Innovation

Ms. Christine Vaz (B.BA, UKM), ATM-B

• Certified NLP Practitioner
• Certified Master Class Trainer

Christine Vaz is the founder of Beacon Training Consultants, a soft-skill training provider, since 2001. She is a certified Neuro Linguistic Programming (NLP) practitioner, a certified Master Class trainer and a PSMB(HRDF)- approved trainer. Christine is also certified in Vocational Education and Training (Level 3) from the Selangor Human Resource Development Centre (SHRDC) in conjunction with Box Hill College of Tafe Victoria, Australia and is currently pursuing her level 4 in the same qualification . Christine is also the Master Trainer for both John P. Kotter’s ‘Leading Bold Change’ program and Inside Innovation in South East Asia

To date, Christine has trained no less than 11,000 participants and clocked in more than 111,000 hours of training. She trains in Malaysia, Singapore, Hong Kong, Thailand and Vietnam. As a specialist in workplace communication and a frequently-sought-after consultant to numerous public-listed, MNC and SMI companies, Christine regularly conducts public & in-house programs in positive work attitude, people management, coaching and mentoring, interpersonal communication, facilitation skills, team building & presentation skills and other related skills.

Often described as dynamic and fun, Christine aims to “make a positive difference” in every participant that crosses her path. Her previous experience in the banking industry, coupled with her corporate know-how gained  from various management positions in the service industry for the last decade, have provided a formidable foundation for her current capacity as a consultant and trainer.

Christine’s natural aptitude for understanding people & her ability to articulate at the personal level are derived from over 5 years of face-to-face psychological counseling experience. She actively incorporates the psychological principles of behavioral modification into her training programs. Christine also actively integrates competency-based training approaches into her sessions, resulting in practical and performance-oriented learning for adults.

Between 2002 and 2006, Christine was the advisor and supervisor to over 40 social projects by participants of the Graduate Re-skilling Scheme and Industrial Skill Enhancement Program at  the Selangor Human Resource Development Centre. These projects successfully facilitated the character building and personal growth of more than 500 participants throughout this 4-year period. In addition to that, Christine also created and pioneered the first Group Entrepreneur Game, at the same centre, which was aimed at nurturing a resilient, disciplined and resourceful workforce for the future. And to top it all, she played a pivotal role in the development of more than 50% of the soft skill programs taught in the programs mentioned above.

Christine’s ability to manage work teams came to the fore in her previous role as a change-agent in one of the leading multi-national banks in Malaysia.  Her skill in people-management and especially, her propensity for harnessing the talents of a myriad of people, ranging from consultants and higher management to the non-managerial staff, resulted in the successful development of the bank’s first staff sales & service tracking system.  Other notable achievements which showcased Christine’s flair at dealing with people include her adeptness in the organizing of road shows & the arrangement of customer retention programs by synergizing with merchants to create a more enjoyable & rewarding experience for the bank’s customers.

Christine is passionate about grooming the next generation and women to achieve success and their fullest potentials, and she strongly believes that this can be best attained though the continuous improvement and efficient application of powerful and life-altering people skills.

For more details : Click Here

Our services cover:

• Public Courses  in KL, Selangor, JB & Penang
• Inhouse / Tailor made program can be designed for participants within same organization
• 1 to 1 or 1 to Group Coaching Session
• Management Meeting or Convention Program
• Teambuilding – Various Group & Level

Speak to Gideon Yeoh / Ravi to book a seat!

Call for inhouse proposal:

Tel         : 03-3343 2180 / 013- 345 2180

Email     : manager.club2020@gmail.com