Banking

Dear Executive,

Most organizations these days are aware of the importance of having well defined services and SLAs for services being provided externally, especially for outsourcing, but what about internal services?

UNI Strategic introduces  

Internal SLAs & Services Management Masterclass

 Develop and Manage Cost- Effective Quality Internal Services and Service Level Agreements (SLAs) to Meet or Exceed Your Organization's Objectives

14^th to 15^th May 2012 at Kuala Lumpur, Malaysia

This 2 day workshop provides you with the latest in good SLA management practice so you can design, implement and manage internal SLAs incorporating services that are cost-effective and quality driven.

Benefits of the workshop

·         Understand the strategic importance of SLAs and Service management for your organization.

·         Improve quality of Internal Services and Service delivery

·         Learn how to define services using the ten components and 3Cs- Clear, Concise & Comprehensive

·         Structure and Manage an effective Internal SLA

·         Effectively Review and Measure Service delivery with After Action Review (AAR) and SERVQUAL etc

About the Facilitator

·         40 years of experience in operational and strategic levels of management.

·         Internationally recognized as one of the leading specialists in the field of Service Management and SLAs.

·         Pioneered several techniques such as The Strategy Audit, Strategy Reengineering, Service Based Costing, S³ Analysis and Key Factor Analysis.

·         Published several papers on Farrell & Associates on topics such as Benchmarking IT Services, Services Based Costing, The Next Wave of Outsourcing and more.

·         Client list includes PTTEP, Siam Commercial Bank, HSBC, Shell, Apple Computer, AMBank, Chevron International etc

Takeaways

·         Service Definition template : Examples of actual service definitions

·         SERVQUAL templates

·         Copies of all case study materials

Testimonials from Clients

"Highly qualified speaker with interesting, relevant up to date topics. Highly interactive"

~ Internet Services Sales Manager, Telekom Malaysia

"This event is very good not only for senior executives with much experience about SLA but also for the beginners. This training presents a comprehensive set of knowledge about SLA and Services Based Costing. It's very excellent"

~ Service Quality Assurance Officer, PT Bank Rakyat Indonesia

For more details about the event such as the agenda, please send me an email to:

percilla.l@unistrategic.com with the subject code "SLAKL-BX"

Or you can contact me on (65) 6825 9618.

Thank you.

Regards,

Percilla Lim

Marketing Dept

UNI Strategic Pte Ltd

20 Science Park Road, #01-26/30, TeleTech Park,
Singapore Science Park II, Singapore 117674

DID (65) 6825 9618

Tel (65) 6825 9579 Ext 328| Fax (65) 6776 2120

UNISTRATEGIC is the key provider of bespoke corporate training and public events.  Our corporate workshops and conferences are attended by government organizations, multinational companies and well known regional corporations.  Our public large scale events are catered to corporate and public audiences.  We engage world leaders in all sectors like US President Bill Clinton to give speeches.  The purpose of engaging them is to allow them to share their insights and views on many macro views on global issues with the general and private and non-private corporations.

We apologize if this email reached you without your consent ~ To remove moneybank7t.money@blogger.com from our mailing list, please reply to "percilla.l@unistrategic.com" with subject 'Remove'

If you are not getting the right event to meet your learning needs, please let us know by updating the area of interests by replying to "percilla.l@unistrategic.com" with subject "preference"