Banking

Service Level Agreements Masterclass

Creating quality SLAs for all environments.

Improving your skills at designing, creating, managing and changing terms of your SLA.

28th – 29th August 2016 Dubai, UAE.

Please email terrance@gf-intl.net with subject code 'SLA-Dubai' for full agenda and speaker's profile.

 

Workshop Overview

During the two intensive days of this course, delegates can expect to cover the following topics:

ü  ALIGNING your SLAs with the objectives of the business

ü  DEFINING the roles of the various management

ü  ENCOMPASSING KPI's into your SLA documents

ü  DETERMINING whether the deliverables of the SLA can be linked to your KPI'S

ü  MEASURING SLA performance

ü  EFFECTIVELY handle non-performance

ü  HIGHLIGHTING the basis to reward good performance with service credits

ü  MANAGING changing requirements for streamlined management

ü  BENCHMARKING services and ESTABLISHING world class standards

ü  PINPOINTING the basis for price increase/decrease

ü  STRENGTHENING the management of the transition of services when terminating an SLA

Why you should attend this event?

Globally we are seeing a massive increase in offshoring and outsourcing relationships. The concept of the Value Chain has led many companies to engage suppliers in activities close to the heart of their business proposition. SLAs sit central to the direction, management and success of these relationships.

This course is specifically designed to look at all phases of the life cycle to ensure you get the very best from your contract and that all parties work towards a common goal.

Why require training? Putting together an SLA can be a difficult process – as it often involves documenting processes which have previously arisen organically within an organisation. But if you keep your business objectives in mind, any SLA you do produce should enhance the business relationship with your service provider and help you receive the service you expect.

Major Benefits of Attending this Event.

Ø  UNDERSTAND how SLAs can support internal business service models

Ø  STIPULATE what services should be included and why

Ø  DEMYSTIFY the jargon used by delivery professionals

Ø  PLAN project activities and phases

Ø  CHOOSE appropriate delivery measurement metrics

Ø  CREATE targeted KPIs for superior performance

Ø  CRITIQUE what makes a good SLA

Ø  MODEL what is important to your SLAs

Ø  KNOW when change is necessary and what to do

Enquiry & Registration

Please email terrance@gf-intl.net with subject code 'SLA-Dubai' for full agenda and speaker's profile.

For any other inquiries, please contact the undersigned.
Terrance

Marketing Department (Registration)
DID: +65 6622 7942

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In addition, we also would like to inform you on our other events on;

 

Risk Based Internal Audit – 16-17 June 2016 Request Brochure

Finance for Non-Financial Professionals – 25-26 August 2016 KL Request Brochure or 4-5 September 2016 Dubai Request Brochure or 3-4 November 2016 Bangkok Request Brochure

Heavy Lifting Preparedness Workshop– 21-22 July 2016 KL Request Brochure or 24-25 July 2016 Dubai Request Brochure

Employee Engagement during Tough Times– 25-26 July 2016 KL Request Brochure or 3-4 August 2016 Dubai Request Brochure

Certified Advance PA – 18-19 July 2016 KL Request Brochure or 7-8 August 2016 Dubai Request Brochure or 29-30 September 2016 Jarkata, Indonesia Request Brochure